Skip to main content

Skipped Stops – Skip Tracking, Reasons, and Email Alerts

Tiers: All

Step-by-step instructions . . .

  1. Select Settings > Service Emails, then scroll down and click Skipped Stops Email.

  2. Turn ON Require a tech to choose a reason when the route stop is skipped (optional).

    • If selected, click Add & Edit Reasons

    • To add a new reason, click Add > create default reason, and Save.

    • You can edit, reorder, or delete skipped stop templates

  3. Turn ON Email the office when a route stop is skipped (optional).

    • The email(s) under Settings > General will receive skipped email notifications.

  4. Turn ON Email the customer when a route stop is skipped (optional). If you enable this, it will apply to every customer in your account.

    • If selected, complete the email fields.

  5. Click Save.

  6. Skipped stops will be highlighted in orange, and can be viewed from the Route Dashboard.

Related Articles
Did this answer your question?