Customer Communication
27 articles
- Configure Office Alerts and Issues
- Office Alerts and Issues FAQ
- Using Office Alerts and Issues
- A Starter Guide to Skimmer Alerts & IssuesSkimmer is already watching every stop, reading, payment, and dosage. This guide shows you how to put that to work, with ready-made packs of alerts and issues that catch problems…
- Alert Inspiration: Thresholds Worth ConsideringThese are starting points, not gospel. Every pool, every region, and every fill source is different, so treat the numbers below as a place to begin, not a rule to…
- How to Set Up AlertsSkimmer can alert you when all kinds of things happen: a reading or dosage lands outside your range, a stop gets skipped, a payment fails, a work order wraps up.…
- How to Set Up IssuesSet up Issues so techs can flag field problems with one tap, a photo, and a note, then route it to your office or customer automatically. Uses Repair Needed as…
- Customer Email Templates for IssuesReady-to-send customer email templates for each Skimmer Issue: Repair Needed, Water Level Low, No Power, System Down, and Bad Weather. Copy, tweak the brackets, and make it sound like you.