Payouts Report vs. Payments Collected Report
What You Might Notice
The totals in your Payouts report and Payments Collected report don’t match for the same date range.
Why This Happens
These two reports track different moments in time:
Payments Collected
Shows when customers submit payments
Payments can happen any day of the week
Includes weekends and holidays
Payouts
Shows when funds are sent to your bank
Not issued on weekends or holidays
May be same-day if you use Instant Payouts
Because of this timing difference, the date ranges won’t line up perfectly.
Example:
A payout you receive on 1/2/26 may include payments customers made on 12/31/25.
That doesn’t mean anything is missing — it just means the funds moved on different days.
The Important Part
The Payouts report reflects the exact amount deposited into your bank account.
Differences between these two reports do not indicate missing payments.
For the most part, totals will align closely — but occasional timing gaps are normal.
One More Thing to Check
Neither report includes voided invoices or voided payments.
If you’re reviewing totals and something feels off:
Go to Billing > Billing Reports > Voided Invoice Summary
Adjust the date range to match what you’re reviewing
This can help explain differences in totals.