Skimmer regularly reviews and updates the security standards used to protect your account and customer data. As part of those ongoing improvements, some existing passwords no longer meet our current password-strength requirements.
If you received an email or in-app notification about updating a password, this article explains what’s changing, who is affected, and how to complete the update.
What’s happening?
We identified a subset of user accounts with critically vulnerable passwords that do not meet our password standards.
Affected users will need to update their password before May 12, 2026.
If a password is not updated before that date:
Skimmer will automatically reset the password
The user will not be able to log in until a new password is created
No account data, settings, or permissions will be lost
This update only affects passwords that do not meet current security standards.
Who needs to take action?
Owners and Admins
If you received an email from Skimmer listing affected users at your company, action is required for those users.
You can either:
Manually update credentials via the Skimmer website, then notify each team member of their new login details.
Instruct users to initiate their own password resets through the browser or their mobile application.
End Users
If you received an in-app banner or email requesting a password update, you’ll need to reset your password before May 12, 2026.
Password Reset Options
Owners and user roles with access to the Users page
Can update:
Their own password
Passwords for any user on the team
To update a password:
Log into the Skimmer website
Go to Settings
Select Users
Select the user you want to update
Enter a new password on the right side of the screen
Click Save in the password section
Important: If you reset another user’s password, you must provide that user with their new password so they can log in successfully.
Technicians or users without access to the Users page
Users who do not have access to the Users page must reset their password using the Forgot Password option from the mobile app login screen.
To reset your password:
Open the Skimmer mobile app
Navigate to the login screen
Select Forgot Password
Enter either:
Your username, or
The email address associated with your account
Follow the instructions sent by email
Why didn’t I receive a password reset email?
Password reset emails are sent only to the email address associated with your Skimmer username
.
You may not receive the email if:
Your username was entered incorrectly
Your email address was entered incorrectly
The email address entered is not associated with your username
Your account is tied to an email address you do not have access to
Example:
The email address entered in the user's profile will receive the password reset link. In this example, a password reset request will be sent to [email protected].
If the user with [email protected] as their email address on file requests a password reset but enters the wrong email or username, they will not receive the password reset email.
If you run into any issues:
Verify the username or email address you sent the request to is correct
Make sure you are checking the correct inbox
Check your spam or junk folder
If you still don't receive the email, please contact your company owner or administrator for assistance.
What happens on May 12, 2026?
Any affected account that has not updated its password by May 12, 2026, will have its password reset automatically by Skimmer.
The next time that user attempts to sign in, they will need to:
Select Forgot Password
Create a new password
Log back into their account
No other account settings, permissions, or customer data will be affected.
What makes a password meet current requirements?
Our current password requirements include:
Minimum password length requirements
A mix of character types
Checks against commonly used or insecure passwords
Most modern password managers can generate passwords that meet these requirements automatically.
Need help?
If you have questions or need assistance updating a password, message us at [email protected] or use the in-app chat tool.
Our team is fully briefed on this change and ready to help.