Here are the most common reasons and what to do next.
It landed in their spam or junk folder (most common)
Sometimes email providers get a little overprotective.
What they can do:
Check Spam or Junk folder
Search their inbox for “Skimmer”
Mark the email as “Not Spam” when they find it
The email hard-bounced
A “hard bounce” means the message never made it through at all. This typically happens if:
The email address was entered incorrectly
The mailbox no longer exists
The receiving server rejected it
When this happens, the email stops before it even reaches your inbox (or spam folder).
The address may have blocked us
In some cases, an address may have previously marked our emails as spam or blocked our sender. If that happens, future invoices won’t go through.
If they've checked spam and still don’t see it, we’re happy to investigate.
Please use the chat widget to connect with a Skimmer Support rep and send us:
The email address you’d like us to check
We’ll look in our system to confirm:
Whether the invoice was sent
Whether it was delivered
If it bounced or was blocked