Payments FAQ
Helpful guides covering common questions about payments.
14 articles
- When Does Autopay Run?
- Why Didn’t Autopay Run?
- Who is eligible for Instant Payouts?
- How do I know if my bank account is eligible for Instant Payouts?
- How Do I Charge a Customer’s Card on File?
- Why Didn’t My Customer's Payment Through Apple Pay Process?
- Why Does the Customer’s Payment Show as Pending?
- Why Am I Still Being Charged a Fee When I Have Surcharging Enabled?
- How Do Account Credits Work?
- Why is the Customer Seeing an “Unhandled Exception” Error When Trying to Pay an Invoice?
- How Do Returned or Failed Payments Show Up in Skimmer?
- How Do Chargebacks Work In Skimmer?
- Why Are Chargebacks Not Included in the Payouts Report?
- How do I handle an invoice that was mistakenly paid by account credit from a check?